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Reference chart for out-of-warranty C-5001 and C-5001-RR units
 

Problem SymptomTroubleshooting StepsComponent DescriptionCCI Part NumberList PriceQtyPhoto
Buttons do not respond


  • Remote reboot
  • Hard reboot
  • Re-seat touch pad ribbon cable 


3 Button KeypadC-5050$25.001
Reader ignores card swipes
  • Remote reboot
  • Hard reboot
Magtek Read HeadC-5030$40.001
Damage to swipe direction labelN/ASwipe LabelC-5020$2.001
Adhesive failure or damage to labelN/AScrew Cover LabelC-5021$2.001
Damage to bezel lens labelN/ALens LabelC-5022$3.001
Reader does not seal against machine
  • Loosen/tighten mounting screws
Reader GasketC-5011$5.001
Damage to bezel lensN/ALensC-0026$3.001
Damage to bezelN/APlastic BezelC-5010$10.491
Damage to WiFi board keeperN/APlastic WiFi KeeperC-5012$5.951
Damage to baseN/APlastic BaseC-5014$7.951
Base does not seal against machine
  • Loosen/tighten mounting screws
Gasket for BaseC-5015$5.001


Replacement Guides