Support Hours and Contact Information
Technical support is provided Monday - Friday 8am - 5pm CST. After hours emergency support is available based upon the criteria provided in the product sections, below. Support can be reached at 630-930-5115.
After Hours Support Procedure
After hours support calls will be forwarded to voicemail. Please comply with instructions contained within the voicemail message regarding store identification and issue description to ensure prompt and appropriate service. Calls are typically returned in the order in which they are received, but high call volume may result in support requests being addressed by severity.
Information Required by Technical Support
- Store number
- Problem description and duration
- Is this a new problem on previously working equipment?
- Has this problem existed since equipment was installed?
- Machine model number(s) for affected laundry equipment, if applicable.
- Any steps user may have already taken to attempt repair/resolution.
Information on warranty part replacement can be found within the Warranty and Return Policy page.