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Overview

The Server Management page is only accessible by users with Admin privileges.  This page allows the user to set general global settings that affect all locations, groups, and users for the system.

On this Page

Server Management and System Options

The Server Management page displays a list of available system options as well as a list of all current account administrators for the entire FasCard System.

PLEASE NOTE:  Selections on the Server Management page SUPERSEDE any selection within the FasCard System.  If the feature is NOT selected on the Server Management page, but is selected elsewhere in the FasCard Admin System, the feature will NOT work.

More information regarding account privileges (including Account Admins) can be found on the FasCard Admin Site - User Accounts page.

System Options

The System options section is where CCI sets up the system and designates what type of payments the machines within the FasCard System will accept, which credit cards will display on the reader, as well as authorization amounts for credit cards.  ALL of the options under the System Options section are configured by CCI, including CCI Support.  CCI Support is checked by CCI on account setup, only on customer request.  The customer can choose to uncheck the CCI Support option at any time. 

PLEASE NOTE:  If CCI Support is unchecked, CCI Tech Support will not be able to access the customer's account in order to troubleshoot.  

See below for further detailed descriptions of these fields as well as which products are applicable.


FieldDescriptionApplicable to FASCARD and FLEX ProductsImageAdditional Fields to Configure for Optimal PerformanceImageAdditional Fields to Configure for Optimal PerformanceImage

Accepts Coins

When checked, all the readers will enable coin features.

**When unchecked, no other coin-specific features will work on the system.

FASCARD F1/F2: YES

ALL FLEX PRODUCTS:  NO

  1. Equipment Types Page 
    1. Coin Input/Coin Capacity/Coin Value
    2. Audio Signal Options - Coin Inserted
  2. Reports
    1. Coin/Cash Report - When "Accept Coins" is unchecked, this report will have NO data.



Accepts Credit Cards for Adding ValueWhen checked, all readers will allow customers to use credit cards when adding value to their account.

FASCARD F1/F2: YES

FLEX Basic:  NO

FLEX PLUS: YES

FLEX PRO: YES

  1. Equipment Types Page
    1. Accept Credit Cards for:
      1. Adding value to Loyalty Account
      2. Starting Machine



Accepts Credit Cards for Machine StartsWhen checked, all readers will allow customers to use credit cards to start the machines

FASCARD F1/F2: YES

FLEX Basic:  NO

FLEX PLUS: YES

FLEX PRO: YES

  1. Equipment Types Page
    1. Accept Credit Cards for:
      1. Starting Machine

  1. Pricing and Features Schedule
    1. Machine Starts Allowed

Accept NFC mag stripeWhen checked, all readers will accept payment from phones with NFC (Near Field Communication) capability simply by holding the phone close to the reader.  You must have the proper gateway and merchant account set up for this to work.  The proper gateway is BridgePay and they have several merchants compatible with FasCard  AND FLEX PRO NFC functionality.

FASCARD F1: NO

FASCARD F2: YES

FLEX Basic:  NO

FLEX PLUS: NO

FLEX PRO: YES





Allow LoyaltyWhen checked, all readers will allow loyalty program, accumulating points or redeeming points.

FASCARD F1: YES

FASCARD F2: YES

FLEX Basic:  YES

FLEX PLUS: YES

FLEX PRO: YES


  1. Equipment Types Page
    1. Accept Credit Cards for:
      1. Starting Machine
  2. Pricing and Features:
    1. Loyalty Points Multiplier



CCI SupportEnabling this check box grants CCI technical support access to system.  Without this option enabled, access is restricted to users granted "Website Privileges" on the User Accounts page.

FASCARD F1: YES

FASCARD F2: YES

FLEX Basic:  YES

FLEX PLUS: YES

FLEX PRO: YES





Displayed Card BrandsWhen the cards are checked, they will display on the F2 ReaderApplicable when FASCARD and FLEX products are accepting credit cards





Environment

This field is only configured by CCI Internal Staff when the FasCard account is created.  FasCard Admin Users CANNOT change this setting. 

The FasCard System can be used in different types of environments, from a Laundromat to an Apartment Buildings.  The descriptions of each of these environments are below.

FieldApplicable to FASCARD and FLEX ProductsImage
  • Laundromat - This indicates a retail laundromat store with multiple machines and can include multiple locations.
  • Route - This indicates an outside group manages a laundromat or an apartment building.  This environment must be selected in order to tie locations in a specific route to be available for customers to apply a "Joint Loyalty Coupon".  Click here to learn how to create a coupon. 
  • Multi-housing - This indicates an apartment building or multiple apartment buildings.  This environment must be selected in order to tie locations in a specific group to be available for customers to apply a "Joint Loyalty Coupon".  Click here to learn how to create a coupon. 

FASCARD F1: YES

FASCARD F2: YES

FLEX BASIC:  YES

FLEX PLUS: YES

FLEX PRO: YES

Credit Cards

If the store is setup to take credit card payments, the information under the Credit Card section should be completed.  There are a few fields that CCI must configure before the store can be ready to accept credit cards.  They are noted below.

FieldDefinitionImage
Service Type  **This field is used by CCI only.**


This field indicates the gateway service used by the FasCard account.  There are TWO different gateways that can be used.  They are Bridgepay and Auth.net.  The difference between the two is Bridgepay supports NFC functionality (Near Field Communication) and Auth.net does not.  There are also fee differences and you can click here to read more about those. 

Auth.netV2 Field - **This field is used by CCI only

  • Auth.netV2 - Auth.net gateway supports credit card processing, but NOT NFC (Near Field Communication) method.  This account is set up by CCI internal staff.


BridgePay Field - **This field is used by CCI only

  • Bridgepay - Bridgepay supports credit card processing including the method of NFC (Near Field Communication).  Only some of the merchants under Bridgepay are compatable with NFC.  This account is set up by Bridgepay.

These fields are used by CCI only.

The following fields are available when BridgePay is selected and are applicable to the NFC setup.  

  • API Login ID - Autogenerated ID when Auth.net account is set up.
  • Transaction Key - Autogenerated Key when Auth.net account is set up. 
  • Merchant Code -  Autogenerated Code when Bridgepay account is set up.
  • Merchant Account Code - Account Code created when Bridgepay account is set up.

Authorization Mode 

Authorization Mode - This option allows an owner to choose which type of Authorization to use for their system.

  • Pre-Authorization Only – This is the default mode when the system is initially configured. When this mode is selected, the customer has a Pre-Authorization hold amount put on their credit card.  Once the customer has met the Pre-authorization hold amount (or once the designated idle time is reached), the card is charged (captured) for the amount used and remaining funds (if any) are released. See Authorization Hold Description for more information on this practice as well as FasCard Credit Transaction Processing for more information.
  • Auth/Hold Amount - This field indicates the pre-authorization hold amount that will be used when credit cards are processed in the "Pre-Authorization Only" mode (see above)

    See Authorization Hold Description for more information on this practice as well as FasCard Credit Transaction Processing for more information.




  • Test and Trust – When this mode is selected, the customer's card is temporarily charged a pre-set amount of $0.29 to test that the card is valid. If the test is successful, the $0.29 is voided and the customer can now spend up to the designated Trust Amount (see below). If this "Trust" amount is not reached, then after the designated Idle Time the card is charged (captured) only for the amount they used. If the "Trust" amount is reached, or exceeded, then the customer is charged the $0.29 again, and if successful, can again spend up to the "Trust" amount in the next set of transactions. If the charge fails, FasCard will retry the capture at a lower amount. See FasCard Credit Transaction Processing for more details.

**Note** This feature does not apply to "Add Value" transactions using a credit card.

  • Trust Amount - This field is only displayed when the "Test and Trust" Authorization mode is selected. This field is the maximum amount that the customer can spend in a set of transactions.

Max Daily Auth AmountThis field indicates the maximum amount that may be authorized per credit card per day.  This is set to $200.00 by default.  If this is set to $0.00, credit cards transactions will not process.

Offline Auth Amount 

This field indicates the maximum amount to permit a customer to charge with a credit card when the satellite cannot connect to the FasCard servers.  The satellite will attempt to charge the total amount of all customer transactions processed while offline - this depends upon availability of funds on the credit card and is subject to denial for standard reasons.  These are delayed authorization attempts that will only attempt to process when the satellite is online again. 

Utilizing the Offline Authorization feature by configuring the 'Offline Auth Amount' field to a non-zero amount is performed at the operator's discretion and risk. Card Concepts Inc. is not liable for charges that are declined or otherwise fail to process once satellite connectivity is restored.

Credit/Debit Surcharge/Discount

This field is where a surcharge or a discount amount can be set (by the Owner).

  • The Surcharge is an additional percentage amount that customers can be charged for using a credit card on the readers when either adding value or purchasing (Vending).
  • The same field can be used to enter a negative percentage ( - ) to give a customer a discount for using credit cards.
  • Please note that this charge or discount will NOT show on the readers when customers use their credit card. Customers will only see the vending price of the machine or the amount they added to their account.
  • Please see the CCI website for more information on signage relevant to notifying customers of a surcharge: https://www.laundrycard.com/resources?category=signage.

IMPORTANT NOTES ABOUT SURCHARGES 
PLEASE SEE THIS LINK FOR LEGAL REGULATIONS AND REQUIREMENTS RELATED TO SURCHARGES:  https://www.merchantmaverick.com/credit-card-surcharges/
SOME STATES DO NOT ALLOW SURCHARGES, AND OTHER STATES MAY IMPOSE A LIMIT.  IT IS YOUR RESPONSIBILITY TO KNOW WHAT YOUR STATE LAWS ARE AND COMPLY WITH THEM ACCORDINGLY.

Surcharge ModeNone - When selected, no surcharge is added for credit/debit card use
Vend - When selected, a surcharge is added for credit/debit uses only for purchases
Add Value - When selected, a surcharge is being added for credit/debit use only when adding value to a Loyalty Account.
Vend + Add Value - When selected, a surcharge is added for credit/debit use for both, purchases and adding value, to a Loyalty Account.

Idle Time MinutesThis field indicates the amount of time that the system will wait after a card is last used before it reconciles the actual transaction amount for an individual credit card.

Time ZoneThis field indicates the time zone that will be indicated in the timestamp of individual credit card transactions.

Transaction Cut-Off TimeThis is the time that designates the end of one business day and the start of the next.  This should be set to match the time that Authorize.net is configured to use.  Typically this is configured by CCI support- this field should only be changed under the supervision of CCI support.

SaveClick this button to save any changes made on this page.

Tip

It's important to keep in mind when configuring 'Idle Time Minutes'.  Transactions that are captured after the 'Transaction Cut-Off Time' will be not be picked up by the gateway provider (Authorize.net) until the next business day.

Account Admins

This section of the page lists the name and email address of all of the admin users that are configured for the system.  These users have full access to the system.  As a best practice for secure systems, it is recommended to keep this list to a minimum to prevent unauthorized changes to the system.

Additional Information